User Data Deletion Instructions

Kylip respects your privacy and control over your personal data. In compliance with the Meta Platform Terms and global privacy regulations (such as GDPR and CCPA), we provide clear, accessible mechanisms for you to request the permanent deletion of your data.

This applies to personal details gathered through Meta Lead Ads, Facebook / Instagram campaigns, guest join sessions, and customer workspaces.

If you submitted a lead form or interacted with Kylip on Facebook or Instagram, you can remove permissions and request data deletion through your Facebook account:

1. Open your Facebook profile and navigate to 'Settings & privacy' > 'Settings'.

2. From the left sidebar, click 'Apps and Websites'.

3. Find 'Kylip' in the active apps list and click 'Remove'.

4. Confirm removal in the pop-up modal.

5. Click 'View Removed Apps and Websites', click on 'Kylip', and select 'Send Request' to transmit a data deletion request directly to our platform.

You do not need an active Facebook session to request deletion. You can submit a request directly to our data privacy team at any time:

• Send an email to info@kylip.app with the subject line: 'Data Deletion Request — Meta'.

• Include the email address and/or phone number you submitted on the lead form or during session registration.

• Our privacy officer will verify and confirm receipt within 48 hours.

• All associated records will be permanently deleted within 30 calendar days, and we will send you written confirmation once completed.

Upon receiving and validating your deletion request, the following information will be permanently eradicated from our production database:

• Contact information (full name, email address, phone number, country/region).

• Form responses, lead questionnaire answers, and custom fields.

• Meta platform identifiers (including leadgen_id, form_id, page_id, and adgroup_id).

• Any internal notes, assigned stage tags, and scheduled follow-up reminders.

If you hold an active Kylip workspace account, you may delete individual leads manually from the Leads board at any time. Workspace owners may also request complete termination and erasure of their organisation account by contacting support.

Deleted data is immediately purged from all production tables. Encrypted disaster recovery snapshots are rotated and overwritten within our 30-day automated backup lifecycle, after which no copies remain.